Refund & Cancellation Policy
Effective date: September 17, 2026
This policy explains what happens if you cancel a turf booking made through YoTurf. It is designed to be fair to both players and the ground owner.
Cancellation and refunds
| Situation | What happens |
|---|---|
| You cancel 24 hours or more before the booked slot | The amount you paid online is refunded to your original payment method, less the payment gateway fee (see below). |
| Less than 24 hours before the booked slot | The booking can no longer be cancelled, and the Cancel option is withdrawn. The ground reserves this time exclusively for you, so the slot stays yours to use. |
| No-show (not attended) | Treated as a completed booking; not eligible for a refund. |
| The ground cancels (weather, maintenance, or any other reason) | You are refunded in full, however close to the slot it happens. |
How to cancel
Cancel from the booking itself: open My Bookings in the YoTurf app, find the booking, and tap Cancel. The refund is started automatically at that moment; there is nothing to request. The booking moves to your Cancelled tab, where it shows the refund amount and its status. The Cancel option is available up until 24 hours before your slot, and is withdrawn after that.
Payment gateway fee
Payments are processed by Razorpay, which charges a fee on each transaction and does not return that fee when a payment is refunded. That fee is therefore deducted from your refund, and the exact amount deducted is shown on the cancelled booking in the app. Most payments made by UPI carry no such fee, in which case you are refunded in full.
How long it takes
Razorpay processes the refund to your original payment method, which typically takes 5–7 working days to appear in your account; the exact timing depends on your bank.
Questions about a refund
If a refund has not reached you after 7 working days, or the app shows that a refund could not be completed, contact us at contact@yoturf.in with your booking date, time slot, and the phone number used to book.